1. Introduction
Rapid Parse ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our document analysis service.
By using Rapid Parse, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
We collect information that you voluntarily provide when using our Service:
- Account Information: Email address, name, password (encrypted)
- Documents: PDF files and images you upload
- Chat Messages: Questions and interactions with our AI
- Form Data: Information you enter when filling forms
- Payment Information: Processed securely through Stripe (we do not store credit card details)
2.2 Automatically Collected Information
When you use the Service, we automatically collect:
- Usage Data: Pages visited, features used, time spent
- Device Information: Browser type, operating system, IP address
- Log Data: Access times, error logs, performance metrics
- Cookies: Session cookies for authentication and preferences
2.3 Information from Third Parties
If you sign in using Google OAuth, we receive your email address and name from Google.
3. How We Use Your Information
We use the collected information for:
- Service Delivery: Process documents, provide AI chat, store your data
- Account Management: Create and maintain your account, authenticate you
- Communication: Send processing notifications, service updates, support responses
- Improvement: Analyze usage patterns to improve the Service
- Security: Detect and prevent fraud, abuse, and security threats
- Legal Compliance: Comply with legal obligations and enforce our Terms
- Billing: Process payments and manage subscriptions
4. How We Share Your Information
4.1 Third-Party Service Providers
We share your information with third-party service providers who perform services on our behalf. For a complete list of subprocessors and detailed information about how they process your data, please see our Subprocessors page.
Our main service providers include:
- OpenAI: Your documents and chat messages are sent to OpenAI for AI processing. OpenAI's data usage policy applies.
- Google Cloud Platform: Your documents are processed by Google Document AI for OCR and text extraction.
- Supabase: Your data is stored on Supabase's secure infrastructure.
- Stripe: Payment information is processed by Stripe (we never see your full credit card number).
- Vercel: The Service is hosted on Vercel's infrastructure.
4.2 Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal processes (subpoenas, court orders)
- Requests from government authorities
- Protection of our rights, property, or safety
- Prevention of fraud or illegal activity
4.3 Business Transfers
If Rapid Parse is involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information is transferred and becomes subject to a different privacy policy.
5. Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption: Data is encrypted in transit (TLS/SSL) and at rest
- Authentication: Secure password hashing and session management
- Access Control: Row Level Security isolates user data
- Monitoring: Continuous security monitoring and logging
- Regular Updates: Security patches and updates applied promptly
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6. Your Privacy Rights
6.1 Access and Portability
You have the right to:
- Access all your documents and data through the Service
- Download your documents at any time
- Export your data in standard formats
6.2 Correction and Deletion
You have the right to:
- Update your account information at any time
- Delete individual documents
- Delete your entire account and all associated data (via account settings or by contacting support)
- Request deletion of specific information
To delete your account, you can use the account deletion feature in your account settings, or contact us at privacy@rapidparse.ai.
6.3 GDPR Rights (EU Users)
If you are in the European Union, you have additional rights under GDPR:
- Right to Access: Request a copy of your personal data
- Right to Rectification: Correct inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restrict Processing: Limit how we process your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to certain types of processing
- Right to Withdraw Consent: Withdraw consent at any time
6.4 CCPA Rights (California Users)
If you are a California resident, you have rights under CCPA:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to delete personal information
- Right to non-discrimination for exercising your rights
Note: We do not sell your personal information to third parties.
7. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy:
- Account Data: Retained while your account is active
- Documents: Retained until you delete them or close your account
- Usage Logs: Retained for 90 days for security and debugging
- Billing Records: Retained for 7 years as required by law
Upon account deletion, we will delete your data within 30 days, except where retention is required by law.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies:
- Essential Cookies: Required for authentication and security
- Preference Cookies: Remember your settings (dark mode, etc.)
- Analytics Cookies: Understand how you use the Service
You can control cookies through your browser settings. However, disabling essential cookies may prevent you from using certain features of the Service.
9. Children's Privacy
The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. International Data Transfers
Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
By using the Service, you consent to the transfer of your information to the United States and other countries where our service providers operate.
11. AI Processing and Data Usage
Important Information About AI Processing:
Your documents are processed by AI services (OpenAI and Google Cloud) to provide document analysis, chat functionality, and insights. This means:
- Your document content is sent to these third-party AI services
- AI services may use your data to improve their models (check their policies)
- We cannot control how third-party AI services process your data
- AI-generated content is based on your documents but may not be accurate
Recommendation: Do not upload highly sensitive, confidential, or regulated documents (medical records, legal documents, financial statements) unless you understand and accept these risks.
12. Data Security Measures
We implement industry-standard security measures:
- Encryption: TLS/SSL for data in transit, AES encryption at rest
- Authentication: Secure password hashing with bcrypt
- Access Control: Row Level Security (RLS) isolates user data
- Rate Limiting: Prevents abuse and DDoS attacks
- Regular Audits: Security reviews and vulnerability assessments
- Monitoring: 24/7 security monitoring and alerting
13. Your Choices and Controls
You have control over your information:
- Account Settings: Update your email, name, and preferences
- Document Management: Delete documents at any time
- Data Export: Download all your documents
- Account Deletion: Permanently delete your account and all data
- Email Preferences: Opt out of marketing emails (service emails required)
- Cookie Settings: Control cookies through browser settings
14. Third-Party Links
The Service may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending email notification for significant changes
Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
17. Specific Disclosures
17.1 California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA). To exercise these rights, contact us at privacy@rapidparse.ai.
17.2 EU Privacy Rights
EU residents have rights under the General Data Protection Regulation (GDPR). To exercise these rights, contact our Data Protection Officer at dpo@rapidparse.ai.
17.3 Do Not Track
We do not currently respond to "Do Not Track" browser signals, as there is no industry standard for compliance.
18. Consent
By using the Service, you consent to our Privacy Policy and agree to its terms. If you do not agree, please do not use the Service.